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Frequently Asked Questions Frequently Asked Questions

Frequently Asked Questions

If you have any question or inquiry, please don't hesitate to contact us.

FAQ

Why choose Ibessy Mattress?

Tenured in mattress manufacturing, designing, and engineering and over 10 years combined mattress experience, Ibessy Mattress made with a mix of innovative and traditional skills, these mattresses provide the highest levels of comfort, support and quality.

How to choose the right size mattress for you?

It is recommended that you can measure the size of your room and how much space you need to leave around the bed. Don’t forget to measure doors, stairs and hallways to ensure you can fit your choice into your home.We offer standard size for Twin 39"×75", Double 54"×75", Queen 60"×80", King 76"×80".

How to choose the right firmness of the mattress?

Selecting a firmness level depends on your sleep needs, common sleep position and persoanl preference.

What’s a hybrid mattress?

Hybrid mattresses are made from a combination of coil systems and memory foam, latex or gel to create multiple layers of comfort. These material combinations are made to extend the life of the mattress while reducing the impact on the body.

What’s a latex mattress?

Latex is a product made from the liquid harvested from the rubber trees of Asia. The resulting latex mattress is by far one of the most comfortable and supportive sleeping surfaces available. Latex is also hypoallergenic, anti-microbial, dust mite resistant and breathable.

What’s a memory foam mattress?

The memory foam in the mattress has an adaptive response to heat and can readily adapt to that your shape, achieving enhanced support by evenly distributing body weight. If you are suffering from chronic pain, you can get proper relief by heating. Or you often need to find a comfortable sleeping position when entering sleep and are often awakened by your partner and need to keep the covers warm at night, memory foam mattress will be more suitable for you.

How long should the mattress last?

The mattress should last between 5 – 10 years, depending on comfort and support.The lifespan of a mattress depends on how you care for it. We recommend rotating the mattress 180 degrees every 6 to 8 months. This rotation helps the mattress distribute weight evenly on the bed.

How long does it take for a mattress-in-box to expand?

A mattress-in-box will fully expand within a few hours of removing it from the box and plastic wrap and is ready for use in half an hour. We declared that the corners of the mattress may take more time to decompress. Lifting the edges and shaking them can help reduce the time spent on this process. There may temporarily be some wrinkles on the mattress from compression, but these should disappear quickly within a day or so.

How does the trial work?

If you’ve been sleeping on another bed every night for the past few years, your body will need time to adjust to your new mattress. We offer a 30 night trial on mattresses so you can take note of how your sleep improves along the way.With our risk-free trial and return policy, you can try our mattresses in the comfort of your own home.To get started with an online order, you can email us at tonghefurniture@foxmail.com

How do I return a mattress that was shipped to me?

You have 30 days to return the mattress if you are not happy with the comfort. Mattress must be in new condition and free of any damage or stains.

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CONTACT INFO

Tonghe Furniture Co., LTD

86-757-29221023
86-13923237736
No.240 Guangzhan Rd,Xinhuaxi, Longjiang Town, Shunde Dist,Foshan, Guangdong, China